Building the Future

Projects

Provider Digital Overhaul

Redesigned the provider experience through web self-service, IVR, portal integration: enabling faster prior auths and claims

MVP Health Care

Impact: Turned a days long prior auth process into a 5 minute experience

Agentic AI in Healthcare

Empowering members to understand their medical benefits though intelligent conversation

MVP Health Care

Impact: Designed and launched a prototype POC for 1500 employees

AI/ML Execution Monitoring

Build an enterprise dashboard for model pipelines

Impact: Piloted an enterprise AI/ML monitoring dashboard with 300+ model developers

ERP Process Mapping

Provide clarity across the month-end close user journey through in-depth research and opportunities

Impact: Gave Finance leadership a shared map that shaped ERP modernization roadmaps

Redesign Core Data

Researching data needs for new customer experiences

Launched new data components leveraged by millions of customers

Developer Portal Redesign

Modernizing the portal for improved onboarding

Impact: Modernized SWIFT's developer portal with new offerings drawing 30,000+ visitors a year